Terms and Conditions
1. General Terms. Accessing the website and using the services of dăbilet.ro.
1.1. The website dăbilet.ro is managed and operated by IaBilet S.R.L., with its registered office located at Bd. Pierre de Coubertin, no. 3-5, lot 3/1, Office Building, space E5-21, floor 5, sector 2, Bucharest.
1.2. This document, which contains the terms and conditions for using the dăBilet.ro website (hereinafter referred to as "Terms and Conditions"), sets forth the conditions under which any person may access the dăbilet.ro website (the "Website") or use the services provided through it. The Terms and Conditions constitute a contract entered into by you with the administrator of the website. Please read this document in its entirety before using the services provided by our company.
1.3. Users understand and agree that continued use of the Service, registration of a user account on the Website, as well as further accessing or visiting the Website, constitutes complete and unconditional acceptance of the Terms and Conditions. The services provided through the dăbilet.ro website are available exclusively to individuals who are at least 18 years of age and have full legal capacity, as well as to businesses, regardless of their legal form. The individual user declares and guarantees that they are at least 18 years old by simply accepting this agreement. Each user declares and guarantees that they meet the legal requirements to use our services and assumes full responsibility for choosing and using them.
1.4. If you have any questions regarding the content of the Terms and Conditions, the obligations set forth in this document, or any other inquiries regarding the Services, you may contact us at the email address [email protected].
1.5. The website dăbilet.ro is fully subject to these Terms and Conditions.
2. Definitions
For the purposes of these Terms and Conditions, the following terms shall mean:
a. "Website Administrator" refers to IaBilet S.R.L., with its registered office at Bd. Pierre de Coubertin, no. 3-5, lot 3/1, Office Building, space E5-21, floor 5, sector 2, Bucharest.
b. "Site" refers to the website dăbilet.ro;
c. "Service" refers to any service provided through the Site, including the platform operation service that facilitates the resale of tickets for events originally purchased through the website www.iabilet.ro, as well as the service ensuring the validity of the ticket by the Website Administrator, but not limited to these;
d. "User" refers to any person who accesses the Site or uses in any way any Service provided through the Site;
e. "IaBilet Platform" refers to the website www.iabilet.ro, through which the seller previously purchased tickets for events.
3. Website Content. Intellectual Property Rights
3.1. All intellectual property rights over any kind of content on the Site, including but not limited to design, images, texts, databases, computer programs, and any other content ("Website Content"), belong to the Website Administrator.
3.2. Users agree to respect all intellectual property rights held by the Website Administrator and its contractual partners over the Website Content and the Service. It is prohibited to extract, reproduce, distribute, and/or publicly communicate in any form the Website Content, in whole or in part, whether modified or not, without the prior, express, and written consent of the Website Administrator.
3.3. The Website Administrator reserves the right to take legal action against any person who violates the provisions set forth above.
3.4. Users understand and accept that the Site may contain links or references to other websites, such as those of event organizers, but not limited to these, which the Website Administrator considers useful in relation to the Website Content or User activity on the internet. However, these websites are not under the control or guidance of the Website Administrator. To the maximum extent permitted by law, the Website Administrator is released from any liability concerning the content or opinions expressed on these websites, as well as for the correctness and accuracy of these, and Users understand and accept that these websites are not monitored, controlled, or verified in any way by the Website Administrator. When Users access these websites, they do so at their own risk, acknowledging that the use of services offered by these websites is subject to the terms and conditions set by the administrators of those websites.
4. Registration and Use of Services
4.1. In the case where the User is an individual, they declare and guarantee that they are at least 18 years old and have full legal capacity to exercise their rights, by simply accepting these Terms and Conditions.
4.2. The User also certifies, by simply accepting these Terms and Conditions, that under the applicable legal provisions, they have the right to use the Service and access the Site, and assumes full responsibility for their choice and use of the Service.
4.3. The User shall provide accurate, complete, current, and valid information.
4.4. Users are prohibited from: (a) choosing or using another person’s name as a username with the intent to fraudulently impersonate that individual; (b) using a username that belongs to another person, for which rights are held by someone other than the User, without the explicit authorization of that person. Whenever the Website Administrator deems this obligation to have been violated, they shall have the right to refuse registration or to cancel or modify any usernames and associated accounts on the Site.
4.5. The username, User account, and associated password are individual and non-transferable.
4.6. Individuals wishing to resell tickets through the Site and who already have an account on the IaBilet Platform will log in to the Site as sellers using the username, User account, and password associated with their IaBilet Platform account. They can create a new account on the Website Administrator’s Site only as a buyer during the purchase flow.
4.7. The User declares and guarantees that the person accessing the account by entering the correct username and password has the legal right to represent the account holder.
4.8. The Website Administrator may validate User accounts using SMS verification, with the purpose of ensuring that each account is associated with a real and unique User. SMS verification requires Users to validate their account on the Site through a code sent via SMS by the Website Administrator to a valid phone number held by the User.
4.9. To purchase tickets through the Site, the buyer must create an account during the purchase flow. If the buyer does not have an active account on the IaBilet Platform, one will be automatically generated at the time of payment confirmation. This account will allow the purchased tickets to be made available, with the newly generated QR code. Purchased tickets will be available in both the dabilet.ro account and the iabilet.ro account.
5. Services. Applicable Limitations. Price of Services
5.1. The Website Administrator manages the website dabilet.ro, through which it provides users with an online platform for communication between ticket buyers and sellers for events. Only tickets initially purchased through the IaBilet Platform can be resold via the Site. The Site is a platform designed for ticket resale, created to facilitate safe transactions and fair prices for both the buying and selling parties.
5.2. Our company does not sell tickets in its own name, but intermediates the resale between the seller and the buyer, collecting the amounts paid by buyers for the tickets purchased, exclusively on behalf of and for the account of the sellers. Our company guarantees the validity of tickets purchased through the Site. Upon ticket purchase, the initially assigned QR code will be canceled, and a new QR code will be generated for the purchased ticket. Thus, the old ticket of the initial buyer will be removed from their account, and the ticket with the new QR code will be available in the final buyer’s account (both in the iabilet.ro account and the dabilet.ro account).
5.3. Orders placed on the dabilet.ro website are confirmed via a registration email received after the order is completed. The ordered tickets are sent in PDF format by email after the order is completed and the new QR code is generated, as per section 5.2 above.
5.4. After successfully completing an online order, the purchasing user will receive the purchased tickets via email at the provided address, with a new QR code assigned. The tickets can be printed to be presented at the event’s entry point. Alternatively, the purchasing user can present the tickets directly on their smartphone screen, a method which we recommend. Access to the event for which tickets have been purchased online is granted by scanning the QR code on the purchased ticket. QR codes are unique, and each allows only one person to enter the event. Once a QR code is scanned, it cannot be used again by another person, even at a different entry point (the scanners work online and are synchronized in real time).
5.5. Along with the online ticket purchase, the Website Administrator will communicate and specify the price for the intermediary services provided separately from the ticket prices. – to be verified and confirmed.
5.6. After being redirected to the payment processor, users have a limited time to pay for the order, otherwise, the order will expire, and the selected ticket may be purchased by another client in the meantime.
5.7. The Website Administrator will make reasonable commercial efforts to ensure the availability of the Services and to address any malfunctions reported by Users in relation to the Site.
5.8. Any user with an active account on the IaBilet Platform can list tickets for sale on the Site, within the limits specified by these Terms and Conditions and in accordance with the limitations and instructions published on the Site.
5.9. The Website Administrator is obligated to publish and maintain for sale on the Site all tickets that do not violate these Terms and Conditions.
5.10. Ticket sellers may add a maximum of 20% to the nominal value (as indicated on the ticket) when reselling a ticket. The administrative commission for the order will be collected by the Website Administrator from the amount received on behalf of the seller and is 10% of the nominal value of each ticket. To determine the resale value of each ticket, only the nominal value (as indicated on the ticket) will be considered, not the commissions paid by the seller to IaBilet at the time of the ticket purchase on the IaBilet Platform. The seller may add a maximum of 20% of the ticket's nominal value to determine the resale price.
5.11. With respect to the sale of tickets through the Site, Users have the following obligations: (a) The User is required to list tickets that are valid for future events at the time of publication; (b) The User must provide accurate, complete, and correct information regarding the event for which the ticket is issued; (c) The ticket must have a fair, reasonable price, without hidden costs or services, and without violating these Terms and Conditions; (d) Before listing tickets for sale on the Site, Sellers must review the event organizer's terms and conditions to ensure that resale is permitted in accordance with the Site’s regulations. The entire responsibility for complying with the event organizer's terms and conditions rests with the Seller User.
5.12. The Website Administrator has the right to modify or remove any ticket sale published in violation of any of the above rules or any other provisions of these Terms and Conditions. Repeated violations may lead to the suspension of Services or the permanent closure of the User’s account due to fault.
5.13. The User is solely responsible for the content of any kind published on the Site by ticket sellers and for the accuracy of the information contained in the sales listings. Users agree not to infringe in any way on the rights of third parties through the sale of such tickets on the Site.
5.14. Any ticket purchased through the website www.iabilet.ro can be resold by the user only once through the website www.dabilet.ro.
5.15. Please note that the event service (concert, show, or any kind of event for which you purchased a ticket) is entirely subject to the terms and conditions of the event organizer.
5.16. The listed tickets will remain available for purchase until the day of the event, but no later than 6 hours before its starting time. If the tickets are not sold by the previously mentioned deadline, they will be automatically withdrawn from sale.
The Website Administrator will not be responsible for any actions or measures taken by the user after the automatic withdrawal of the ticket from sale.
6. Payment Methods
6.1. For ticket purchases, the Website Administrator accepts payments by card, through debit or credit cards processed by Revolut Checkout, the Website Administrator's partner in processing these payments. Communication with the processors is done via a secure SSL connection, and the data transmitted is encrypted. All card information will be processed exclusively by the payment processor.
6.2. A transaction fee will be added to all card payments, as indicated on the payment page or in the purchasing flow. The actual amount to be paid will be displayed before being directed to the payment processor's page.
7. Refunds
7.1. In case of event cancellation, the sole responsibility for refunding the ticket price lies with the event organizer. The organizer will decide on all procedures related to refunds, including methods and deadlines applicable for refunding the amounts paid. Decisions regarding event rescheduling or cancellation are made exclusively by the organizers, without involvement from the Website Administrator. The name of the organizer is listed on each ticket, alongside its unique registration code. Furthermore, please note that in case of event cancellation or rescheduling, the refund will be made exclusively in the amount initially paid by the original buyer to the event organizer. Consequently, if the ticket was purchased through daBilet.ro at a different price, the final buyer will not be entitled to a refund of the amount paid to the reseller, but only to the amount originally paid to the organizer by the initial buyer. If the ticket was originally purchased at a discounted price (e.g., through a promotional offer or a discount category), the refund will be adjusted accordingly to match the actual amount paid to the organizer. This provision applies regardless of any difference between the price paid on the daBilet.ro platform and the original price paid to the organizer.
7.2. If you purchased the ticket through the DaBilet platform and the event is canceled, please submit your refund request exclusively through the IaBilet platform by accessing the following link: https://www.iabilet.ro/retur.
Please note that, in this case, the refund is fully subject to the Terms and Conditions of IaBilet.ro.
For processing the refund, you will need to enter the ticket code purchased from DaBilet, select one of the available options (IaBilet voucher or bank transfer), and complete the relevant fields.
Choosing the "Bank Transfer" option is recommended if you wish to receive the refund to your personal account, as the tickets were purchased through an external platform, and the refund cannot be processed automatically via the original payment method.
7.3. The purchase of tickets for events is excluded from the right of withdrawal regulated by OUG no. 34/2014, in accordance with Article 16, letter l) of the aforementioned normative act. Please note that if the selling user is a professional, as defined by Article 3, paragraph (2) of the Civil Code, you will not benefit from the right of withdrawal, as provided by law in favor of consumers.
7.4. The services provided by the Website Administrator, including intermediary services, order management, ticket issuance, and related services provided to the ticket buyer through the online platform, are excluded from the application of the right of withdrawal regulated by OUG no. 34/2014, in accordance with Article 16, letter a) of the aforementioned normative act. The ticket buyer expressly agrees to the commencement of the execution of the services provided by the Website Administrator, including intermediary services, order management, ticket reissuance, and related services, once the order is completed. The ticket buyer declares that they understand that by completing the order, they will lose the right of withdrawal due to the full execution of the contract by the Website Administrator for all or any of the services mentioned above.
8. Sanctions Applicable to Users
8.1. In order to comply with the law and/or these Terms and Conditions, the rights of the Website Administrator and/or third parties, the Website Administrator has the right, on its own initiative, at the request of public authorities or at the request of a person justifying a legitimate interest, to suspend or restrict in any other way all and/or any information, comments, announcements, offers of any kind, as well as the account of any User, if the Administrator considers that these, considering the User's conduct on the Site, the User's action history on the Site, as well as considering the addresses, complaints, or claims of any kind made by third parties, pose or may pose a risk to the proper functioning of the Site, the smooth running of the Services, violate or may violate in any way the Terms and Conditions, the applicable legal provisions, and/or the rights of a third party.
8.2. In case of fraud, cyberattacks, or for similar reasons, the Website Administrator has the right to permanently block a User's access to the Site and Service, immediately and without prior notice.
8.3. Users are required to use the iabilet.ro platform in good faith, in compliance with these Terms and Conditions, and in accordance with the law. Users must refrain from abusively using the Site's features, by using the Service contrary to its purpose and contrary to the Terms and Conditions. The Website Administrator reserves the right to cancel orders or tickets that are suspected of being obtained or sold through fraudulent means, as well as to suspend service provision to users who violate the above provisions.
8.4. Without prejudice to the above provisions, we reserve the right to temporarily suspend or permanently block access to any user who uses the service for purposes inconsistent with our terms and conditions, including, but not limited to, using the service for speculation, bulk resale, or commercial purposes. Our platform is dedicated exclusively to users who, for personal reasons, can no longer attend the event for which they purchased tickets. Any user acting as an (unauthorized) professional reseller or exceeding reasonable resale limits will be subject to suspension or permanent blocking of their account, without prior notice. We also reserve the right to cancel transactions suspected of being involved in such activities. In the event that we identify such activities, the user's account may be restricted without prior notice, and all associated transactions may be canceled.
9. Limitation of Liability
9.1. Force majeure and fortuitous events relieve the Website Administrator of liability. Events considered as force majeure, without being limited to them, include war, revolution, embargo, earthquake, major terrorist attack, flood, fire, major cyberattacks, major failures in the functioning of the internet network, technical equipment failures of the Website Administrator, lack of internet connection, lack of telephone connection, computer viruses, cyberattacks of any kind, malware interference, unauthorized access to the Site's systems, operational errors, strikes, and illegal cessation of work, and orders issued by a competent authority that prevent the Website Administrator from operating.
9.2. To remove any doubt, the Website Administrator specifies that it has the right to inform authorities at any time about the potentially illegal activities of Users and to provide authorities, upon request, with data and information regarding the identity and activity of Users in accordance with the law.
9.3. To the maximum extent permitted by law, the Website Administrator does not assume any obligation and does not implicitly or explicitly guarantee the Content of the Site, nor that it will function uninterrupted, on time, securely, or without errors. The Website Administrator will make reasonable efforts to ensure the accuracy and reliability of the Site and will attempt to correct errors and omissions as soon as possible. Users understand and agree that the provision of the Service may be affected by certain objective conditions, and that any Services provided through the Site are offered on an "as is," "as available" basis, and Users use these services at their own risk.
9.4. Users expressly understand and agree that the Website Administrator is fully relieved, to the maximum extent permitted by law, of any liability for any indirect damages, including but not limited to loss of profit, commercial reputation, or other intangible losses, resulting from the use of the Service or any other aspect related to the Service, as well as from the use of the Site's Content in any way or any legal effects arising from this.
9.5. Users agree to fully defend and indemnify the Website Administrator and/or its operators, directors, employees, affiliates, subsidiaries, and representatives from and against any claims, demands, actions, impositions, losses, damages, costs (including, without limitation, attorneys' fees, expert fees, consultant or executor fees, court, notary, or enforcement fees), expenses, decisions, fines, adjustments, or other obligations arising from or related to any unauthorized actions of the User in relation to the use of the Service and the Site.
9.6. All liability towards Users concerning the events lies with the event organizers. They assume full responsibility towards ticket buyers for any delays, cancellations, rescheduling, or any other issues related to events whose tickets were sold through the Site, for conducting them under unsuitable conditions, or under other conditions than those publicly communicated by the organizer or as provided by the relevant legislation, as well as for any restrictions imposed regarding the events by third parties involved in their organization or by authorities.
9.7. To the maximum extent permitted by applicable law, the Website Administrator is not responsible and bears no liability for the payment processing service. The Website Administrator is not responsible for any errors and/or fraud arising from or related to this service. The Website Administrator will take all reasonable measures to minimize the risk of errors and/or fraud.
10. Personal Data Processing
10.1. The Website Administrator processes the personal data of its Users in compliance with the Privacy Policy.
11. Modification of Terms and Conditions
11.1. The Website Administrator has the right to modify at any time and in any way any of the provisions of the Terms and Conditions or the entire Terms and Conditions. The Website Administrator will inform Users about the modification of the Terms and Conditions by displaying a notification on the Site. The new Terms and Conditions will come into effect on the date of publication.
12. Termination of These Terms and Conditions
12.1. Any User can terminate the use of the Services, according to their own choice, by requesting the Website Administrator to delete their User account. Once the account is deleted or the agreement is terminated, the User loses access to all the information contained in their User account or associated with it.
12.2. All provisions of the Terms and Conditions that, by their nature, continue to produce effects after termination, including but not limited to the User's liability, disclaimers of warranties, and limitations of the Website Administrator's liability, as well as the transfer of intellectual property rights, will remain in effect.
12.3. To the maximum extent permitted by applicable law, under no circumstances, regardless of the reasons invoked, will the User be entitled to a refund of amounts paid to the Website Administrator. To remove any doubt, payments made by the User are non-refundable upon termination of these Terms and Conditions.
13. Notifications
13.1. Unless otherwise agreed in writing between the User and the Website Administrator, any correspondence should be sent as follows: for the Website Administrator at the email address: [email protected], and to the User at the email address provided during registration.
14. Assignment
14.1. The Website Administrator may assign at any time to a third party the rights and obligations arising from these Terms and Conditions, as well as from the contracts concluded with Users, including by transferring the contract to a third party, and the User agrees in advance to this assignment, according to articles 1315 and following of the Civil Code. To remove any doubt, Users of the Site agree in advance to the substitution of the Website Administrator with a third party in the relations arising between them and Users under these Terms and Conditions, as well as under the contracts concluded with the Website Administrator in connection with the use of the Site and/or Services.
15. Applicable Law. Disputes
15.1. The rights and obligations of Users and the Website Administrator, as provided by the Terms and Conditions, as well as all legal effects resulting from the Terms and Conditions, will be interpreted and governed in accordance with the applicable Romanian law. Any dispute arising from or in connection with the Terms and Conditions will be resolved by the competent court located within the territorial jurisdiction of the municipality of Bucharest.
16. Point of Contact for Authorities
16.1. In accordance with Regulation (EU) 2022/2065 regarding the Digital Services Act (DSA), the Website Administrator designates a single point of contact to facilitate direct communication with the authorities of the Member States, the European Commission, and the DSA Committee for the enforcement of the regulation, as follows:
Provider: IA BILET SRL
Registered Office Address: Bd. Pierre de Coubertin, 3-5, Office Building, 5th floor, space E5-21, Sector 2, Bucharest
Email: [email protected]
16.2. Communication with the point of contact can be made in the following languages:
Romanian (the official language of the state where the Website Administrator is established);
English (widely used language within the European Union).
16.3. This point of contact is intended exclusively for the authorities of the Member States, the European Commission, and the DSA Committee, in accordance with Article 11 of Regulation (EU) 2022/2065. The Website Administrator undertakes to respond to requests from competent authorities within a reasonable time and in accordance with applicable legal obligations.
17. Policies and Procedures for Content Moderation
17.1. Policies and Measures Used for Content Moderation
The Website Administrator applies an automatic verification and content management process in accordance with Regulation (EU) 2022/2065 on the Digital Services Act (DSA), considering the following:
Only users who hold valid tickets purchased through iabilet.ro can list these tickets for resale on the platform dabilet.ro.
The content of the resale announcements (event details, ticket category, price) is automatically generated based on information already existing in the iabilet.ro system and is not manually entered by users.
The dabilet.ro platform does not allow users to upload free content or edit event descriptions, only confirming the resale and price.
There are no comment sections or other areas where users can post freely editorial content.
17.2. Procedures and Measures Applied for Content Moderation
The content management and verification process on the dabilet.ro platform includes the following steps:
Data about the tickets is automatically fetched from the user's account, based on tickets previously purchased via iabilet.ro.
Before publishing a resale announcement, the system automatically checks the validity of the ticket (whether the ticket exists in the system, its status, etc.).
There is no prior manual approval process, as the content is directly generated from the official data for the ticket purchased from the iabilet.ro platform.
Users are notified if there are any errors or compliance issues before the announcement goes live on the platform.
17.3. Algorithmic Decision-Making Process and Human Verification
The dabilet.ro platform does not use a manual content moderation process before publication, except for automated technical checks.
Any human intervention may occur only post-publication, in case there are reports or alerts regarding illegal or non-compliant content.
Decisions regarding the removal of announcements flagged as non-compliant are made by the Website Administrator's team, based on the verification of the tickets and associated information.
18. Transparency Reports
18.1. The Website Administrator will publish an annual transparency report in accordance with Article 15 of Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
The report will include information on:
Measures taken for content moderation on the platform;
The number and type of notifications and complaints received, including those sent by trusted notifiers, and their outcomes;
Decisions made and the time taken to resolve complaints;
Any other relevant information required by the regulation.
The report will also include information on:
The number of out-of-court disputes initiated under Article 21, the results of the procedures, and the average duration of resolution;
The number of suspensions imposed under Article 23, distinguishing between: suspensions for providing manifestly illegal content, suspensions for sending manifestly unfounded notifications, suspensions for submitting manifestly unfounded complaints.
18.2. Semi-Annual Report on Users and Protection Measures (in accordance with Article 24 DSA):
The Website Administrator will publish a semi-annual report on the average number of active recipients of the service in the European Union, calculated in accordance with the DSA methodology.
18.3. Reports will contain information classified according to the provisions of the DSA and will be publicly available in the "Transparency" section of the platform.
19. Internal Complaints Resolution System. Out-of-Court Dispute Resolution.
The Website Administrator provides users with an internal complaints resolution system in accordance with Article 20 of Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
19.1. Right to File Complaints
Users can file complaints free of charge and electronically for at least six months from the date of notification of a decision affecting their access to services, content, or their account.
19.2. Complaints may be filed regarding the following decisions made by the Website Administrator
Removal or restriction of visibility of a ticket resale announcement.
Suspension or termination of services, in whole or in part.
Suspension or closure of a user account.
Restriction of the ability to monetize content.
19.3. Filing Complaints
Complaints should be submitted by email to [email protected]. The complaint must be sufficiently precise and justified, specifying the contested decision and the reasons why the user considers it unfounded.
19.4. Resolving Complaints
Complaints are reviewed promptly, nondiscriminatory, diligently, and non-arbitrarily.
Decisions are made under the supervision of qualified personnel and not exclusively through automated means.
If the complaint contains sufficient grounds indicating that the decision was unfounded or that the information referenced by the complaint is not illegal and does not violate the platform's Terms and Conditions, the Website Administrator will reverse the initial decision without unnecessary delay.
19.5. Communicating the Final Decision
The Website Administrator will inform the user of the final decision without unjustified delay. The user will receive a response within 7 working days (unless the law expressly allows a longer period), including the solution or justification of the decision.
If the complaint is rejected, the user will be informed of the reasons for the decision and the possibility of out-of-court dispute resolution, according to the applicable legal provisions. If the user is not satisfied with the solution offered, they may use the available appeal options under the applicable law.
19.6. Out-of-Court Dispute Resolution
Service recipients who are dissatisfied with a decision made by the Website Administrator have the right to resort to out-of-court dispute resolution through a certified body in accordance with Article 21 of Regulation (EU) 2022/2065 on the Digital Services Act (DSA). Information regarding the possibility of using such a body will be available at the bottom of the platform's main page. The provisions of this article do not affect users' rights to challenge the Website Administrator's decisions before a court, in accordance with the applicable law.
20. Trusted Notifiers
20.1. The Website Administrator recognizes the trusted notifiers designated in accordance with Article 22 of Regulation (EU) 2022/2065 on the Digital Services Act (DSA) and takes the necessary steps to ensure prioritized processing of notifications sent by them.
20.2. Processing of Notifications. Notifications sent by trusted notifiers are processed without undue delay, and related decisions are made within a reasonable timeframe.
20.3. Technical and Organizational Measures. The Website Administrator implements specific mechanisms for identifying and processing notifications sent by trusted notifiers, ensuring an efficient management flow for them.
20.4. Trusted notifiers must comply with the competence and objectivity criteria established by applicable legislation. The Website Administrator reserves the right to verify the authenticity of notifications and to process them according to the established internal procedures.
21. Measures and Protection Against Abusive Use
21.1. The Website Administrator implements measures to prevent the abusive use of the platform, in accordance with Article 23 of Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
These measures apply to service recipients who:
Attempt to abuse the platform to manipulate ticket prices or resale conditions.
Repeatedly submit unfounded notifications or complaints regarding other users' resale announcements.
Attempt to circumvent platform fees or rules related to ticket resale.
Engage in any other behavior that disrupts the platform's proper functioning or the rights of other users.
21.2. If a user engages in such practices, the Website Administrator may issue a prior warning. If the abusive behavior persists, the Website Administrator may suspend the user's access to the platform or to notification and complaint mechanisms for a reasonable period of time.
21.3. In evaluating abusive use, the Website Administrator may consider:
(i) the frequency of the abusive behavior;
(ii) the impact on other users or the platform's proper functioning;
(iii) the user's intent, where identifiable.
22. Absence of Advertising Content and Recommendation Systems on the Platform
22.1. The Website Administrator does not publish or broadcast advertising communications on the platform's online interface. All information published on the platform is strictly related to tickets listed for resale and does not constitute promotional material. The content of resale announcements is automatically generated based on the details of tickets initially purchased through iabilet.ro and is not provided or influenced by event organizers or third parties. Therefore, the provisions of Article 26 of the DSA regarding advertising transparency do not apply to the platform, as it does not display commercial communications independent of the tickets listed for resale.
22.2. Tickets available for resale are displayed on the Site according to certain criteria considered by the Website Administrator to be relevant for consumers, such as the associated event, ticket category, ticket price, event date, and location (city/local). The display order of the tickets is determined based on these criteria and is not personalized according to individual users' preferences or behavior. The platform does not use recommendation algorithms to alter the order or visibility of ticket listings based on users' browsing or purchase history. Users can search and filter tickets based on the available criteria in the platform interface, but without the platform suggesting personalized content based on their profile or behavior.