Terms and Conditions
1. General Terms. Accessing the website and using the services of dăbilet.ro.
1.1. The website dăbilet.ro is managed and operated by IaBilet S.R.L., with its headquarters at Bd. Pierre de Coubertin, no. 3-5, lot 3/1, Office Building, space E5-21, 5th floor, sector 2, Bucharest.
1.2. This document containing the terms and conditions for using the dăBilet.ro website (hereinafter referred to as "Terms and Conditions") establishes the conditions under which any person can access the website www.dăbilet.ro (the "Website") or use the services provided through it. The Terms and Conditions represent the contract concluded between you and the website administrator; please read this document in full before using the services provided by our company.
1.3. Users understand and accept that continued use of the Service, registering a user account on the Website, as well as continuing to access or visit the Website, constitutes full and unconditional acceptance of the Terms and Conditions.
1.4. If you have any questions regarding the content of the Terms and Conditions, the obligations outlined in this document, or any other questions about the Services, you can reach us at the email address [email protected].
1.5. The website www.dăbilet.ro is entirely subject to these Terms and Conditions.
2. For the purposes of these Terms and Conditions, the following terms mean:
a. "Website Administrator" means IaBilet S.R.L., with its headquarters at Bd. Pierre de Coubertin, no. 3-5, lot 3/1, Office Building, space E5-21, 5th floor, sector 2, Bucharest.
b. "Website" means the website www.dăbilet.ro;
c. "Service" means any service offered through the Website, including the operation of the platform facilitating the resale of tickets to events initially purchased through the website www.iabilet.ro, as well as the service of validating ticket authenticity by the Website Administrator, but not limited to these;
d. "User" means any person who accesses the Website or uses in any way any Service provided through the Website;
e. "IaBilet Platform" means the website www.iabilet.ro, through which the seller initially purchased tickets for events.
3. Website Content. Intellectual Property Rights.
3.1. All intellectual property rights over any type of content on the Website, including but not limited to design, images, texts, databases, computer programs, but not limited to these ("Website Content"), belong to the Website Administrator.
3.2. Users are obliged to respect all intellectual property rights held by the Website Administrator and its contractual partners over the Website Content and the Service. The reproduction, distribution, or public communication in any form of the Website Content, whether partial or complete, modified or not, without the prior, express, and written consent of the Website Administrator, is prohibited.
3.3. The Website Administrator reserves the right to take legal action against anyone who violates the provisions mentioned above in any way.
3.4. Users understand and accept that the Website may contain links or references to other websites, such as those of event organizers, but not limited to these, which are considered useful by the Website Administrator concerning the Website Content or the Users' online activity, but which are not under its control or supervision. To the maximum extent permitted by law, the Website Administrator is absolved of any responsibility regarding the content or opinions expressed on the aforementioned websites, as well as the accuracy and correctness of this information. Users understand and accept that these websites are not monitored, controlled, or verified in any way by the Website Administrator. When Users access these websites, they do so at their own risk, knowing that the use of services provided by these websites is subject to the conditions established by their administrators.
4. Registration and Use of Services.
4.1. If the User is an individual, they declare and guarantee that they are at least 18 years old and have full legal capacity, simply by accepting these Terms and Conditions.
4.2. The User also certifies, by accepting these Terms and Conditions, that according to applicable legal provisions, they have the right to use the Service and access the Website, and they assume full responsibility for selecting and using the Service.
4.3. The User will provide correct, complete, up-to-date, and valid information.
4.4. Users are prohibited from: (a) choosing or using another person's name as a username with the intent of fraudulently assuming their identity; (b) using a username for which the rights are held by another person without that person's explicit authorization. If this obligation is deemed to have been violated, the Website Administrator has the right to refuse registration or cancel or modify any usernames and related accounts on the Website.
4.5. The username, User account, and associated password are individual and non-transferable.
4.6. Persons wishing to resell tickets through the Website who already have an account on the IaBilet Platform will log into the Website as sellers using the username, User account, and password associated with their account on the IaBilet Platform. They can create a new account on the Administrator's Website only as buyers during the purchase process.
4.7. The User declares and guarantees that the person accessing the account by entering the correct username and password has the legal right to represent the account holder.
4.8. The Website Administrator may validate User accounts through SMS verification to ensure that each account is associated with a real and unique User. SMS verification requires Users to validate their accounts by entering a code sent via SMS by the Website Administrator to a valid phone number in the User's possession.
4.9. To purchase tickets through the Website, the buyer will create an account during the purchase process. If the buyer does not have an active account on the IaBilet Platform, one will be automatically generated at the time of payment confirmation. This account will hold the purchased tickets with the new generated QR code. Tickets purchased will be available in both the dabilet.ro account and the iabilet.ro account.
5. Services. Applicable Limitations. Service Pricing.
5.1. The Website Administrator manages the website www.dabilet.ro, which provides an online communication platform for ticket buyers and sellers. Only tickets initially purchased through the IaBilet Platform can be resold on the Website. The Website is designed to facilitate ticket resale safely and at fair prices.
5.2. Our company does not sell tickets on its own behalf but mediates resale between sellers and buyers, collecting payments made by buyers solely on behalf of the sellers. Our company guarantees the validity of tickets purchased through the Website. Upon ticket purchase, the initially assigned QR code will be canceled, and a new QR code will be generated for the purchased ticket. The original buyer's old ticket will be removed from their account and replaced with the new QR-coded ticket in the final buyer's account (available in both the iabilet.ro and dabilet.ro accounts).
5.3. Orders placed on the website www.dabilet.ro are confirmed via a registration email sent after order completion. The ordered tickets are emailed as PDF attachments after the order is completed and the new QR code is generated, as described in Article 5.2.
5.4. Upon successful completion of an online order, the buyer receives the purchased tickets via email with a new QR code. Tickets can be printed for presentation at the event entrance or displayed directly on a smartphone screen, which is recommended. Event access is granted based on scanning the QR code on the purchased ticket. QR codes are unique, and each grants access to only one person. Once scanned, a QR code cannot be reused, even at a different entrance (the scanners operate online and synchronize in real time).
5.5. When purchasing tickets online, the Website Administrator will communicate and itemize the cost of the mediation services separately from the ticket price.
5.6. After being redirected to the payment processor, users have a limited time to complete payment, or the order will expire, and the selected ticket may be purchased by another customer.
5.7. The Website Administrator will make commercially reasonable efforts to ensure the availability of the Services and address any reported malfunctions related to the Website.
5.8. Any user with an active IaBilet Platform account can list tickets for sale on the Website, within the limits set by these Terms and Conditions and the guidelines published on the Website.
5.9. The Website Administrator commits to publishing and maintaining for sale any tickets that do not violate these Terms and Conditions.
5.10. Ticket sellers can add a maximum markup of 20% over the ticket's nominal value (printed on the ticket). The order management fee, collected by the Website Administrator from the amount received on behalf of the seller, is 10% of the nominal ticket value. To determine the resale price limit for each ticket, only the nominal value (printed on the ticket) will be considered, excluding any fees paid by the seller to IaBilet at the time of the ticket purchase. Sellers may add up to 20% of the ticket's nominal value to establish the resale price.
6. Payment Methods
6.1. To purchase tickets, the Website Administrator accepts payment by card, through debit or credit cards processed by Revolut, LibraPay, and PayU, the Website Administrator's partners in processing these payments. Communication with the processors is conducted via a secure SSL connection, with transmitted data being encrypted. All card information will be processed exclusively by the payment processor.
6.2. All card payments include an order management fee, indicated on the payment page or in the purchase flow. The actual payment amount will be displayed before being redirected to the payment processor's page.
5.11. Regarding ticket sales through the Website, Users have the following obligations:
(a) The User must list valid tickets for future events at the time of publication;
(b) The User must provide accurate, complete, and correct information about the event for which the ticket is being sold;
(c) The ticket must have a genuine, serious price with no hidden costs or services that violate these Terms and Conditions;
(d) Before listing tickets for sale on the Website, sellers must review the event organizer's terms and conditions to ensure that resale is permitted under the rules set forth on the Website. Sellers are fully responsible for complying with the event organizer's terms and conditions.
5.12. The Website Administrator has the right to modify or remove any ticket sale published in violation of the above rules or any other provision of these Terms and Conditions. Repeated violations may lead to the suspension of Services or the permanent closure of the User's account.
5.13. Users are entirely responsible for the content they post on the Website and the accuracy of the information in their sales listings. Users must not infringe on any third-party rights through ticket sales via the Website.
5.14. Any ticket purchased through the website www.iabilet.ro can only be resold once via the website www.dabilet.ro.
5.15. Please note that the leisure service (the event, concert, or show of any kind for which you purchased a ticket) is entirely subject to the terms and conditions of its organizer.
6. Payment Methods
6.1. To purchase tickets, the Website Administrator accepts payment by card, through debit or credit cards processed by Revolut Checkout, the Website Administrator's partner in processing these payments. Communication with the processors is conducted via a secure SSL connection, with transmitted data being encrypted. All card information will be processed exclusively by the payment processor.
6.2. All card payments include an order management fee, indicated on the payment page or in the purchase flow. The actual payment amount will be displayed before being redirected to the payment processor's page.
7. Ticket Refunds
7.1. In the event of event cancellation, the sole responsibility for refunding ticket costs rests entirely with the organizer. The organizer will handle all refund-related procedures, including applicable methods and deadlines. Event rescheduling or cancellation decisions are made solely by the organizers, without IABILET SRL's involvement. The organizer's name is printed on each ticket, along with their unique registration code.
7.2. Ticket purchases for events are exempt from the right of withdrawal as regulated by Government Emergency Ordinance no. 34/2014, under Article 16 letter l) of the aforementioned law. Please note that if the ticket seller is a professional within the meaning of Article 3 paragraph (2) of the Civil Code, the buyer will not benefit from the right of withdrawal provided by law for consumers.
7.3. The services provided by the Website Administrator, including intermediation, order management, ticket issuance, and related services offered to the ticket buyer through the online platform, are exempt from the right of withdrawal as regulated by Government Emergency Ordinance no. 34/2014, under Article 16 letter a). The ticket buyer explicitly agrees to the commencement of the Website Administrator's services, including intermediation, order management, ticket reissuance, and related services, upon order completion. The ticket buyer acknowledges that by completing the order, they will lose the right of withdrawal due to the complete performance of the contract by the Website Administrator for any of the aforementioned services.
8. User Sanctions
8.1. To ensure compliance with the law and/or these Terms and Conditions, as well as the rights of the Website Administrator and/or third parties, the Website Administrator has the right, at its own initiative, upon the request of public authorities or a person with a legitimate interest, to suspend or otherwise restrict any information, comments, listings, offers, and user accounts if it deems, based on the user's conduct, activity history, and third-party complaints, that these actions jeopardize the Website's proper operation, the proper performance of Services, or violate the Terms and Conditions, legal provisions, or third-party rights.
8.2. In cases of fraud, cyber-attacks, or similar reasons, the Website Administrator reserves the right to permanently block a User's access to the Website and Services immediately and without prior notice.
8.3. Users must use the iabilet.ro platform in good faith, adhering to these Terms and Conditions and the law. Users must refrain from abusing the Website's functions by using the Service contrary to its intended purpose or these Terms and Conditions. The Website Administrator reserves the right to cancel orders or tickets suspected of being obtained or sold through fraudulent means and to suspend service provision to users violating these rules.
8.4. Without prejudice to the above provisions, we reserve the right to temporarily suspend or permanently block access to any user who uses the service for purposes inconsistent with our Terms and Conditions, including but not limited to using the service for speculation, mass resale, or commercial purposes. Our platform is intended solely for users who, for personal reasons, can no longer attend the event for which they purchased tickets. Any user engaging in unauthorized professional ticket resale activities or exceeding reasonable resale limits will be subject to account suspension or permanent blocking without prior notice. We also reserve the right to cancel transactions suspected of such activities. If such activities are identified, the user's account may be restricted without prior notification, and all associated transactions may be canceled.
9. Limitation of Liability.
9.1. Force majeure and unforeseen events absolve the Website Administrator from liability. Events considered force majeure include, but are not limited to, war, revolution, embargo, earthquake, severe terrorist attack, flood, fire, severe cyber-attacks or major malfunctions in the internet network, technical equipment failures, internet connection failures, telephone connection failures, computer viruses, cyber-attacks of any kind, malware interference, unauthorized access to Website systems, operational errors, strikes, illegal work stoppages, and orders or mandatory acts from competent authorities preventing the Website Administrator's activity.
9.2. To remove any doubt, the Website Administrator states that it has the right to report any suspected illegal activities of Users to authorities and provide identity and activity information upon request, in accordance with the law.
9.3. To the maximum extent permitted by law, the Website Administrator does not guarantee implicitly or explicitly the Website Content's accuracy, uninterrupted operation, timely performance, security, or error-free functionality. The Website Administrator will make reasonable efforts to ensure the Website's reliability and correct errors and omissions as quickly as possible. Users understand and accept that Service delivery may be affected by external conditions and that Services are provided "as is" and "as available," with Users assuming full risk.
9.4. Users expressly understand and accept that, to the maximum extent permitted by law, the Website Administrator is not liable for indirect damages, including but not limited to lost profits, commercial loss, or intangible losses arising from Service use or any other related matter.
9.5. Users agree to fully indemnify the Website Administrator and its operators, directors, employees, branches, subsidiaries, and representatives against any claims, demands, actions, losses, damages, costs (including attorney, expert, and consultant fees, court fees, and enforcement costs), expenses, fines, or liabilities resulting from unauthorized User actions related to Service and Website use.
9.6. The entire responsibility towards Users regarding events lies with the event organizers. They assume full responsibility towards ticket buyers for any delays, postponements, cancellations, or any other problems related to the events for which tickets were sold through the Website, for holding these events in improper conditions or under conditions different from those publicly communicated by the organizer or provided by applicable law, as well as for any restrictions imposed on the events by third parties involved in organizing them or by authorities.
9.7. To the maximum extent permitted by applicable law, the Website Administrator bears no responsibility for the payment processing service. The Website Administrator is not liable for any errors and/or fraud arising from or related to this service. The Website Administrator will take all reasonable measures to minimize the risk of errors and/or fraud. risks.
10. Personal Data Processing
10.1. The Website Administrator processes Users' personal data in accordance with its Privacy Policy.
11. Changes to Terms and Conditions
11.1. The Website Administrator has the right to modify, at any time and in any manner, any of the provisions in the Terms and Conditions or the Terms and Conditions in their entirety. The Website Administrator will inform Users of any changes by displaying a notification on the Website. The new Terms and Conditions will come into effect on the date of publication.
12. Termination of these Terms and Conditions
12.1. Any User may discontinue the use of the Services at their own discretion by requesting the Website Administrator to delete their User account. Upon account deletion or agreement termination, the User will lose access to all information contained in or associated with their User account.
12.2. All provisions of the Terms and Conditions that by their nature continue to have effect after termination will remain in effect, including but not limited to User liability, warranty disclaimers, limitations of liability for the Website Administrator, and intellectual property rights assignments.
12.3. To the maximum extent permitted by applicable law, under no circumstances and regardless of the reasons invoked, the User is not entitled to a refund of amounts paid to the Website Administrator. To eliminate any doubt, payments made by the User are non-refundable upon termination of these Terms and Conditions.
13. Notifications
13.1. Unless otherwise agreed in writing between the User and the Website Administrator, any correspondence must be sent as follows: for the Website Administrator, to the email address [email protected], and for the User, to the email address provided during registration.
14. Assignment
14.1. The Website Administrator may at any time assign to a third party the rights and obligations arising from these Terms and Conditions, as well as from contracts concluded with Users, including by assigning the contract to a third party. The User gives prior consent to this assignment in accordance with Articles 1315 and following of the Civil Code. To avoid any doubt, Users of the Website give prior consent to the substitution of the Website Administrator with a third party in the relationships established between the Administrator and the Users under these Terms and Conditions and the contracts concluded for the use of the Website and/or the Services.
15. Governing Law. Disputes.
15.1. The rights and obligations of Users and the Website Administrator, as provided by these Terms and Conditions, as well as all legal effects they produce, will be interpreted and governed in accordance with the applicable Romanian law. Any dispute arising from or related to these Terms and Conditions will be resolved by the competent court located in the territorial jurisdiction of Bucharest.